Thank you for shopping at She Cosmetics! We want you to be completely satisfied with your purchase, and we strive to provide high-quality products and excellent customer service. However, we understand that there may be situations where a return or refund is necessary. Please read our return and refund policy carefully to understand your rights and options.
Returns
⇒ Eligibility:
- We accept returns for products that are unused, unopened, and in their original packaging.
- Returns are only accepted within 10 days from the date of purchase.
- To be eligible for a return, you must provide proof of purchase, such as the order confirmation or receipt.
⇒ Non-Returnable Items:
The following items are not eligible for return:
- Products that have been opened, used, or damaged.
- Products with missing parts or accessories.
- Gift cards or promotional items.
⇒ Return Process:
If you wish to return a product, please contact our customer support team within 30 days of receiving your order. Our customer support team will provide you with instructions on how to return the item(s) and issue you a return merchandise authorization (RMA) number. Please securely package the item(s) and include the RMA number on the packaging. You are responsible for the shipping costs associated with the return unless the return is due to our error.
⇒ Inspection and Refunds:
Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If the returned item(s) are deemed eligible for a refund, we will process the refund using the original payment method. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or credit card company.
Refunds
⇒ Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We may request photos or other evidence to assess the damage or defect. If the item is confirmed to be damaged or defective, we will provide a replacement or issue a full refund, including any shipping charges.
⇒ Order Cancellation:
If you need to cancel your order, please contact our customer support team as soon as possible. If the cancellation request is received before the order has been shipped, we will cancel the order and issue a full refund. If the order has already been shipped, you may follow the regular return process outlined above.
Contact Information
If you have any questions or concerns about our return and refund policy, please contact our customer support team:
- Email: info@shecosmetics.pk
- Phone: 0321 7923991 or 0300 0895719
- Address: Plot 78, Sector G DHA Phase 1, Lahore, Punjab, Pakistan
Please note that this return and refund policy applies only to purchases made on our website. If you have made a purchase through a third-party retailer, please refer to their respective return and refund policies.
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please check our website for the most up-to-date version of the policy.
Last updated: 15th July, 2023